"When we read the report that your team in a single month had reduced the backlog of filings from feet to inches, we just couldn’t believe it! We had never had a report from the previous contractor reporting backlog in terms of inches! We had to see it for ourselves!"
“Through your performance, [FCi Federal] has raised the bar for what we expect from all of our contractors.”
“[FCi Federal] has held the FLETC Program Support contract for over 10 years. This company is a ‘team player’ working with the government to ensure that FLETC’s mission is accomplished in an exceptional manner. I definitely recommend this company to others.”
“My first words to the head of CG Contracting yesterday is that you were absolutely the right company to award the RM (records management) contract to and that your performance is well beyond expectation. Appreciate all of your and [FCi Federal] employees effort.”
"[FCi Federal] promoted and mastered a 'teamwork' approach that changed staff morale [under the previous contractor] from an all-time low to an unprecedented all-time high. This achievement had, has and will have an everlasting effect on staff morale and work load production….they are totally committed to giving USCIS 100% customer satisfaction."