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by Sharon Virts Mozer Kai•zen:ˈ (kī-ZEN) noun: A Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc. One of our top commitments at FCi Federal is to never rest on our laurels. We are dedicated to continuously improving our policies, procedures and people so that our customers get great service today and even better service tomorrow. This principal of Kaizen, or continuous improvement, is embodied in our ProCEED™ methodology of operation. Created [...]
Read this articleby Sharon Virts Mozer On September 14, 2011, Vice President Joe Biden highlighted the Department of Homeland Security Efficiency Review (DHSER) as a model effort for other agencies across the federal government. DHS Secretary Napolitano launched the Department-wide review in March 2009, and to date, the agency has launched 36 initiatives designed to reduce costs, improve communication, and streamline processes. The department’s initiatives are based on employee input, including ideas submitted to the President’s Securing [...]
Read this articleBy Sharon Virts Mozer Achieving higher levels of employee engagement is a key goal of our business model at FCi Federal. More engaged team members are happier and more productive, which in turn leads to greater success for the customer, which fuels even more employee engagement, and so on — a true “virtuous circle”. Of course, that is a lot easier said than done. After all, employee engagement research shows that only between 17% and [...]
Read this articleBy Sharon Virts Mozer The business press is saturated with stories about great new breakthrough business ideas and tips on how to generate them. Great ideas are important, but the truth is that great original ideas are not necessarily a requirement for business success. The greatest levels of business success come not from breakthrough new thinking, but from breakthrough execution. Many people take it for granted that a successful business starts with a great idea. [...]
Read this articleby Sharon Virts Mozer As we work to build FCi Federal to be the premier government services provider in the industry, we have put all our chips on our people — that is, making sure we put the right people on the right tasks with the right tools and the right support to do the job the right way. To do that, we simply have to have great leaders at all levels throughout the company [...]
Read this articleby Sharon Virts Mozer (Note: The following is a message from FCi Federal President Sharon Virts Mozer to company associates that we have decided to share with all.) Author John Kotter provides the following definition of leadership from his most popular book Leading Change: “Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.” Leadership is all about bringing about positive change. [...]
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